FileRx
Guaranteed Lowest Prices In The Nation On Medical Office Supplies
| Phone: 800.307.7717
Customer Service Hours: M-F 9am - 8pm EST

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Frequently Asked Questions

How do I place an order?

There are four easy ways to order from FileRX.com:
  1. Online: You can order products, view order history and place reorders
  2. By Phone (Reorders only): 800.307.7717 Monday – Friday 9:00AM - 8:00PM Eastern Time
  3. By Fax: 800.893.0177, 24 hours a day, 7 days a week,click here to download our order form.
  4. By Mail: FileRX.com, 200 Riverside Industrial Parkway, Portland, Maine 04103
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How long will it take to get my order?

You get your orders FAST! Most orders for in-stock items received by 3:30PM, Eastern Time Monday - Friday, ship within 2-3 business days. Orders received on a Saturday, Sunday or on a holiday will be processed on the next business day. Most personalized items ship in just 5 business days! For your convenience, stock items are shipped separately from personalized items, which may require additional time for delivery.
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What forms of payment do you accept?

When ordering online, you can pay using a major credit card (we accept Visa®, Mastercard®, American Express® and Discover®). Prepayment by credit card allows us to provide lower prices and faster delivery of your orders. Payment on account (net 30 day terms only may be requested by volume/frequent ordering customers.For more information click here.
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What if I have questions about my order?

If you need to inquire about an order you've already placed, or if you've found a mistake or problem that needs to be addressed, please contact Customer Service.
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What are the charges for Shipping and Handling?

We ship most products via UPS ground. Rates vary depending on the total amount of the items ordered and the shipping destination. Orders shipping to Canada, HI, AK, PR and VI will travel by USPS, so a mailing address is required. If you’d like to know an estimated shipping USPS cost please contact Customer Service.
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Where will FileRX.com ship products?

With the exception of a few products, we ship to customers in the United States, U.S. territories and Canada.
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Why wasn't an invoice or sales receipt included in my package?

Invoices and sales receipts are emailed to the address provided on the order once the payment has been processed. If you would like to receive another copy of your invoice or sales receipt or make other arrangements for receiving your payment notifications please email billing@filerx.com.
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Why were some of the items I ordered not in this package?

Due to the nature of some products or temporary back orders, it may have been necessary to split your order. However, if your packing list identifies items you have not received as included in that shipment, contact Customer Service immediately. Some stock items are shipped separately from personalized items.
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What if I'm not satisfied with my order?

At FileRX.com, your satisfaction is 100% GUARANTEED! You must be completely satisfied with every product you purchase. If for any reason you are not, return it within 15 days for an immediate replacement, credit or refund. (Not including shipping costs)
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How do I return an item?

To return an item, simply email info@filerx.com to assure proper shipping instructions and credit assurance. Pre-authorized returns must be sent within 45 days of the order date for a refund, credit ( excluding shipping costs) or replacement. Merchandise returned after 45 days is subject to a 35% restocking charge.
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What should I do if my order is incorrect?

Contact Customer Service and have your order number available, found on both the confirmation email and the packing list. A replacement, credit or refund will be issued based on the nature of the correction.
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What should I do if my order is damaged?

  1. Save delivery receipts, packing materials and shipping containers
  2. Contact Customer Service
  3. Discuss replacement, credit or refund for the damaged item and we will see that a resolution is reached right away!
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Who pays for return shipping charges?

FileRX.com will arrange for return shipping on any items shipped incorrectly, defective, or damaged and will pay the necessary expenses. You are responsible for return shipping under any other circumstances. Click here to view our complete shipping and return policy.
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Is shopping online at FileRX.com secure?

We use SSL (Secure Socket Layer) technology to ensure our site's security. SSL is the industry standard for securing commerce transactions. SSL encrypts all of your personal information (including credit card number, name and address) so it cannot be read as the information travels over the Internet. You can order online at our site with confidence, knowing that your information is secure. To verify our SSL certificate, click on the Thawte link located in the lower right of our bottom navigation.
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What is your privacy policy?

FileRX.com is committed to ensuring your privacy and the security of your personal information. FileRX will not disclose your order history, customer billing information or any other information we collect about you to any 3rd parties. It's that simple. Click here to view our complete privacy policy.
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Speak Spanish? / Hablan español?

To place an order with a customer service representative who speaks Spanish please call 207-329-6315

Para hacer un pedido con un representante de servicio al cliente que habla español por favor llame 207-329-6315
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